Contact info
Our Germany-based customer service team is here to assist you personally and professionally with any concerns. We offer support through multiple channels: via phone, email, contact form, and mail.
+++ Due to very high demand for our offers and promotional products, response times may currently be delayed. We've increased our staff and are working hard to respond to all customer inquiries as quickly as possible. We kindly ask for a little patience in the meantime. +++
Individual customers
Do you have questions about our products, want to order by phone, or need a contact person? Our customer service team is here to help.
Tel.: 06172 3917-0
Fax: 06172 3917-200
Contact form
You can reach our team by phone Monday to Friday from 10 a.m. to 5 p.m.*
Business customers, public institutions, and authorities
If you have questions about our business services or commercial orders, our business team is happy to assist you.
Tel.: 06172 3917-250
Fax: 06172 3917-200
b2b@computeruniverse.net
You can reach the business team Monday to Friday, between 8 a.m. and 5 p.m.*
Retailers
Retail sales, consulting (Proof of dealership will only be accepted by post, fax, or scanned via email).
Tel.: 06172 3917-150
Fax: 06172 3917-200
haendler@computeruniverse.net
You can reach our team by phone Monday to Friday, between 8 a.m. and 5 p.m.*
Postal contact for correspondence and returns
Office:
Cyberport SE · P.O. Box 10 11 41 · 01081 Dresden
Returns:
Cyberport Logistics Center · ST Siebenlehn · Auf dem Versandweg 1 · 09603 Großschirma
Information obligation under Section 36 of the Consumer Dispute Resolution Act (VSBG)
Computeruniverse is not obligated and is not willing to participate in dispute resolution procedures before a consumer arbitration board.
*Time zone: Germany GMT+01:00 / March to October GMT+02:00